Terms & Conditions – ConfirmBus

1. Introduction

Welcome to ConfirmBus. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please do not use our services.

2. Booking & Payment

  • A booking is confirmed only after receiving an advance payment (typically 20–30% of total fare).
  • The remaining balance must be paid before the journey or as agreed during booking.
  • Prices may vary based on availability, season, and service requirements.
  • Additional charges such as tolls, parking, permits, and taxes are not included unless specified.

(Based on industry practice like advance payment + balance system)

3. Cancellation & Refund Policy

  • Cancellation charges may apply depending on the timing of cancellation.
  • Refunds (if applicable) will be processed within a reasonable time.
  • ConfirmBus reserves the right to cancel bookings due to unforeseen circumstances and will provide a suitable refund or alternative.

4. User Responsibilities

  • Users must provide accurate booking information.
  • Valid ID proof and booking confirmation must be presented before the trip.
  • Users must follow all rules set by the vehicle provider and driver.
  • Misconduct, illegal activities, or damage to property will lead to immediate termination of service without refund.

(User compliance + documents requirement inspired from source)

5. Service & Vehicle Usage

  • Vehicle allocation depends on availability and operational conditions.
  • Slight delays may occur due to traffic, weather, or unforeseen issues.
  • Route, pickup, and timing must be finalized before the trip.

6. Liability Disclaimer

  • ConfirmBus acts as a service facilitator and is not responsible for delays, accidents, or third-party issues.
  • Maximum liability is limited to the booking amount paid by the customer.

(Liability cap principle adapted from source)

7. Changes & Modifications

  • Minor schedule changes may be accommodated depending on availability.
  • Additional charges may apply for route/time changes.

8. Pricing & Charges

  • Prices are calculated based on distance, duration, and vehicle type.
  • Extra kilometers, waiting time, and night charges (if applicable) will be billed additionally.

9. Force Majeure

ConfirmBus shall not be held responsible for delays or cancellations due to events beyond control such as natural disasters, strikes, or government restrictions.

10. Privacy & Communication

  • By booking, you agree to receive communication via call, WhatsApp, or email regarding your trip.
  • Your personal data will be handled securely and not shared without consent.

11. Governing Law

These Terms shall be governed by the laws of India, and any disputes shall be subject to jurisdiction of local courts.